Privacy Policy

Last updated: July 28, 2026

At NKY Home Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and communications.

Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, phone number, email address, mailing address)
• Project details and service requests
• Payment and billing information
• Photos or descriptions of your home improvement project
• Communication history regarding your service

We also collect information automatically when you interact with us:

• Device and usage information
• Location data (when you request our services)
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our home improvement services
• Process service requests and appointments
• Send appointment reminders and project updates
• Provide estimates and billing information
• Respond to your inquiries and customer service requests
• Comply with legal obligations
• Prevent fraudulent activity and protect our services

SMS Messaging Program

NKY Home Service operates an SMS messaging program to keep you informed about your home improvement projects. By opting in, you may receive:

• Appointment reminders
• Project updates and status notifications
• Estimates and service information
• Promotional offers and special deals

How to Manage Your SMS Preferences:

• Reply STOP to any message to unsubscribe from all SMS communications
• Reply HELP to receive help and additional information
• Message and data rates may apply depending on your mobile carrier plan

We do not sell your personal information to third parties. Your phone number and data are used exclusively to provide the services you have requested and to send communications related to your home improvement projects.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With service providers who assist us in delivering our services (contractors, suppliers, payment processors)
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

Mobile information (phone number and SMS consent) will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. You may request deletion of your information at any time by contacting us directly.

Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications and SMS messages
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

NKY Home Service
752 Stonybrook Ct.
Independence, KY 41051
Phone: 859-363-5562
Email: chris@nkyhomeservice.com

We will respond to your request within 30 days or as required by applicable law.